2nd Line Support Analyst with German [ref: 84282] w Bydgoszcz, Kujawsko-Pomorskie sprżedam

Did you know that The Atos Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games? With 120,000 employees in 73 countries IT infrastructure management services, systems integration, outsourcing and IT consulting Almost 5000 people employed in Poland in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz Our Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions for clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation Your life as 2nd Line Support Analyst You will provide excellent customer service and high quality technical support. Main duties include diagnosing and resolving technical issues individually and as part of a team via telephone, email and remote control, handling calls from first and second line team members, keeping documentation up to date, liaising with 3rd parties, administration via Active Directory and fulfilling other contractual service. You will be solving variety of problems and incidents, performing daily technical tasks Solves problems various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution Applies understanding and knowledge of information systems products and services to assist users Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems Coordinates referrals to appropriate technical, professional, or service personnel Receives and prioritizes issues and forwards using appropriate escalation procedures All other duties as assigned Apart from the introductory training and the opportunity to improve both your social and technical skills, you will gain access to internal and external certified courses, giving you a chance to develop in several directions within the company: Team leader: License 2 Lead, Manager on Duty, conduct coaching & mentoring Project coordinator: PRINCE2, Agile, PMI Process manager: ITIL (foundation & intermediate levels), License 2 Deliver We wish from you Very good (min. B2) spoken German Deep understanding of English is essential to provide ticket documentation Experience as 1st/2nd line support engineer is mandatory PC, printer and networking troubleshooting skills Ambition to learn new products and skills and maintain a strong working knowledge of supported systems Excellent Windows knowledge - Windows 7 and Windows 10 MS Office 2010/365, MS Outlook/Exchange knowledge Excellent diagnostic, analytical skills & problem solving skills Support should be provided in German or English according to customer needs Ability to achieve Key Performance Indicator targets Motivation to learn and work in a service desk environment to be self-starter and eager to improve their technical skills Flexibility, passionated about IT world and having sense of humor Good interpersonal skills If You are ambitious and passionate about IT, join our dynamic & dedicated team and you will become part of a multicultural and meaningful environment where you will not only be using your skills and knowledge, but also improve and grow your experience by participating in international projects. Your application If you wish to apply for this position, please visit our careers page: jobs.atos.net, select Poland as country and complete our online application form How will we make your life easier and happy? You will improve your qualifications by: individual development plans, budget for development activities, internal and external trainings, the opportunity to participate in conferences and gain international certification. We will look after you with a private medical package that includes dentist. We support your new-year resolutions with Multisport and OK System cards. If you build a team of sport enthusiasts, you will also get additional funding. Do you need new glasses? We will give you 600 PLN reimbursement for buying one. You will receive a guaranteed pool of points to be used for shopping, concert tickets or fulfilling other dreams. Every month we will subsidize commuting. Do you want to improve your language skills? Please, do so with us. You will do good in the world by helping others thanks to CSR actions. You will have an extra vacation for significant moments. We will celebrate and have fun during company parities. We will build together a positive work culture We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr

Aplikuj teraz